Terms & Conditions

Account Registration:

To make purchases on Anina, you are required to register for an account. You can easily register using your email address. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Use of Content:

All content featured on the Anina Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Anina, its Brands, or its content suppliers and is protected by international copyright laws. As a User, you are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Website and its content.

This license does not include:

• Any resale or commercial use of the Website or its content.
• Any collection and use of product listings, descriptions, or prices.
• Any derivative use of the Website or its content.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Transactions:

All transactions on Anina are direct sales between the buyer and the Brand, facilitated by our platform. Anina directly handles the payment processing: we receive the payment from the buyer and then disburse it to the Brand, after deducting our commission.

Payments:

Payments for purchases made on Anina are processed securely through our platform. By making a purchase, you agree to the payment terms and conditions applicable to the transaction.

Returns and Refunds:

Each Brand on Anina maintains its own return and refund policy. Anina acts solely as a platform facilitator and does not directly manage or process returns or refunds for products sold by Brands. For the time being, the return function will not be available directly through the platform. In the future, the Brand will be responsible for managing returns, which will be initiated via a notice on the Website or a return order. We strongly encourage Users to carefully review the specific return and refund policy of each Brand before making a purchase.

Prohibited Conduct:

Users are strictly prohibited from engaging in any unlawful, fraudulent, or harmful activities on the Website, including but not limited to:

• Fraudulent purchases or activities.
• Spamming or sending unsolicited communications.
• Using bots, crawlers, or any automated systems to access or interact with the Website.
• Interfering with the operation of the Website or the experience of other users.

Customer Service (for Users):

Anina provides customer service for general account inquiries or any specific questions that cannot be resolved through our frequently asked questions. For product-specific inquiries or issues related to a specific order, please refer to the respective Brand's policies and contact information where applicable.

Onboarding Process:

Anina welcomes all types of sellers, from individuals and groups to small, medium, and large brands. While we prefer to partner with brands that have an established product catalog, we also support new brands embarking on a new venture. We aim to help you pursue your dreams by generating sales and gaining recognition. To join Anina, Brands must complete our registration process and agree to adhere to these Terms.

Commissions and Payments:

Seller fees are as follows:

• A 15% commission on the sold price of an item when it sells.

Payment Processing Fee: A 2.9% + 0.30 USD payment processing fee applies to the entire transaction (subtotal, tax, and shipping price paid by a buyer for a given order). This fee is not currently applied to any international shipping/taxes.

Payment Schedule: You will receive payment for your sales 48-72 hours upon the package's delivery to the buyer. This will initially show as a credit in your Anina account, which you can then cash out.

Seller Responsibilities:

Brands on Anina are responsible for:

• Shipping products in a timely manner.
• Providing accurate and comprehensive product descriptions.
• Managing customer inquiries and support related to their specific sales.

Shipping:

We partner with DHL to ensure your order is delivered safely and securely. After you complete your sale, Anina will create a prepaid shipping label so you can ship your item hassle-free. All labels come with tracking to help provide you and the buyers peace of mind while your order is in transit.

Seller Content:

Brands are permitted to upload various types of content, including images, videos, and text descriptions, to showcase their products. While Anina has the rights to use and distribute this content for the purpose of operating and promoting the marketplace, the intellectual property rights to the content remain with the Brand. By uploading content, you grant Anina a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the Website and Anina's business.

Legal Compliance (for Brands):

Brands are expected to comply with all applicable laws and regulations related to sales, product responsibility, consumer protection, and any other relevant legal requirements in their country of origin and in the countries where they sell products.

Account Termination:

Anina reserves the right to suspend or terminate a Brand's account under certain circumstances, including but not limited to: Failure to process shipments in a timely manner. Lack of clear communication with buyers or Anina. Consistent poor product reviews or customer feedback. Violation of any part of these Terms or applicable laws.

Governing Law and Jurisdiction:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Mexico. While Anina operates globally, any legal disputes or actions arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in Mexico.

Updates to Terms:

Anina reserves the right to update or modify these Terms and Conditions at any time. We will notify Users and Brands of any changes by posting a prominent banner on the Website or by sending notifications to registered account email addresses. Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms.